Vehicle History Tracking: Know Every Car You Touch

Customer pulls in. You've seen the car before. What did you do last time? When was it? What parts did you use?

If you can't answer instantly, you're missing opportunities.

Why Vehicle History Matters

For Service Recommendations

"Last time I replaced your front brakes. That was 18 months ago. Let's check the rears."

This isn't upselling. It's professional service.

For Warranty Issues

"We replaced that sensor 3 months ago. It's under our warranty. No charge."

Knowing history protects you and builds trust.

For Customer Trust

When you remember their car, they feel valued. They come back. They refer friends.

For Faster Diagnosis

Previous notes about quirks, issues, or concerns help you diagnose faster.

What Vehicle History Should Include

Per Vehicle:

Per Customer:

The Problem with Paper/Spreadsheets

Keeping vehicle history on paper or spreadsheets means:

The Digital Solution

Good shop software gives you instant history:

Customer arrives:

Making It Work

Enter Data During Jobs

Add notes while you work. Don't rely on memory later.

Take Photos

Before/after, wear items, concerns. Attach to the job.

Use Consistent Naming

"Front brake pads" not "brakes" one time and "F pads" another.

Review Before Starting

Quick look at history before starting work saves time and reveals opportunities.

SmoothMechanic Vehicle History

We built vehicle history as a core feature:

It builds automatically as you work. No extra effort required.

Get Started

Start building valuable vehicle history today.

Try SmoothMechanic free - Every job becomes history you can use.