SmoothMechanic Privacy Policy

Last Updated: March 23, 2025

1. Introduction

SmoothMechanic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SmoothMechanic platform and services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, business details)
  • Customer records and vehicle information
  • Service history and repair documentation
  • Payment information
  • Communications with us

2.2 Information Automatically Collected

  • Usage data (features accessed, time spent)
  • Device information (device type, operating system)
  • Log data (IP address, browser type)
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process transactions
  • Communicate with you about your account or our services
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

6. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers who assist in our operations, including Paddle.com which processes all payments
  • Legal authorities when required by law
  • Business partners with your consent
  • In connection with a business transfer or acquisition

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Data portability

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure adequate protection for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through the chat feature on our website at support@smoothmechanic.com.